Returns & Refunds Policy
We stand behind every order with a clear and straightforward policy. Our goal is to ensure a reliable research support experience at Zenith Research Labs.
How Returns Work
Contact Support
Reach out to our support team within the eligibility window to initiate the return process.
Ship Your Return
Follow the provided instructions to pack and ship the item securely to the correct address.
Receive Your Refund
Once the return is inspected, qualifying refunds are processed back to your original payment method.
Eligible for Return
- Unopened products in original packaging
- Products requested within 60 days of delivery
- Damaged or defective products
- Incorrect items received
Not Eligible for Return
- Opened, used, or altered products
- Products improperly handled after delivery
- Items requested beyond the return window
- Returns without proof of purchase
Received a Damaged or Defective Product?
If your order arrives damaged or there's a quality issue with what you received, contact us immediately and include clear photos of the issue.
Take
Photos
Document the issue clearly, including the packaging and product.
Email
Us
Send your order number, details, and photos to our support team.
Get
Resolution
We'll review the claim and determine the next step as quickly as possible.
Refund Timeline
- Return received & inspected1–2 business days
- Refund approved & processed1 business day
- Funds returned to your account5–10 business days
Refund timing may vary based on your bank or payment provider. Original shipping charges are generally non-refundable unless the issue was due to our error. We ensure professional laboratory standards for handling all returns.